WHERE DO YOU SHIP TO?
We currently ship only to Canada and the USA.
WHO IS YOUR SHIPPING PROVIDER?
We use Canada Post as our shipping carrier & provide pricing that they have set.
WHERE DO YOU SHIP FROM?
We ship out of Victoria, BC, Canada.
WHAT WILL MY SHIPPING COST?
Shipping costs are based on where you live. To find your shipping rate, add an item to your cart then processed to the checkout. Enter your address and your shipping options will pop up there for you.
WHEN WILL MY ORDER BE SHIPPED?
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
HOW LONG UNTIL MY ORDER ARRIVES?
Average shipping time:
- To the USA: 5-10 business days.
- Within Canada: 2-10 business days.
PLEASE NOTE: Due to disruptions from COVID-19 and potential shipping carrier delays, there’s a chance your package may not arrive around that estimated date, we are not responsible for shipping delays.
I LIVE IN VICTORIA, CAN I SKIP THE SHIPPING AND PICK UP MY ORDER IN PERSON?
We do not offer local pick up or deliver at this time. Occasionally we sell at markets, sign up to our Scented Letters Email (you can find it on our homepage) for market notifications.
HELP! WHERE CAN I CONTACT CUSTOMER SERVICE?
If you need any assistance with your order, please contact us immediately at hello AT lutska.com